GRIEVANCE REDRESSAL MECHANISM
At ZestMoney, our continual focus is on providing our customers the best service possible.
If for any reason, you have been subject to any distress from our end, we request that you report grievances (including concerns about staff behaviour). You can email us at help@zestmoney.in
Our team will be available between 9:00 AM to 7:00 PM on weekdays (except on public holidays). Our team will ensure that your grievances are resolved at the earliest.
Nodal Grievance Redressal Official
Our customer services team works diligently to ensure that all your complaints are resolved. However, if for any reason you don’t receive a satisfactory response from us within 14 days, we request that you reach out to our Nodal Grievance Redressal Official.
We assure you that our team will do their best to address your issue.
Name: Ashish Sarin
Email ID: cxoforyou@zestmoney.in
Address: ZestMoney (DMI Infotech Solutions Private Limited), Express Building, Third Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi – 110002.
Would like to reach out to your lender directly?
If you do not receive a response from the lender within 4 weeks of the first query submission or are dissatisfied with the response received, then you may lodge a complaint on the RBI CMS portal – https://cms.rbi.org.in